Refund Policy

• Items that arrive damaged, defective, or significantly different from the product listing.
• Items sent by mistake (wrong product or size).
• Unworn, unwashed items with original tags and packaging intact, within 7 days of delivery.

• Items that have been worn, washed, altered, or damaged by the customer.
• Items returned after 7 days of the delivery date.
• Custom-made or personalised items.
• Consumables (such as hemp seed oil or food items) and personal-care goods once opened.
• Sale or clearance items marked as final sale.

1. Contact us within 7 days of delivery via WhatsApp (+977 984-582-7739) or email (info@madeinnepalstores.com).
2. Share your order number and clear photos of the item(s) showing the issue.
3. Our team will review and confirm eligibility within 2 business days.
4. Ship the item back to our address in Chitwan (we will share details upon approval).
5. Once received and inspected, your refund or exchange will be processed.

• Online payments (HBL Connect): Refunds are credited back to the original payment method within 5–10 business days after approval.
• QR / bank payments: Refunds are made via bank transfer or mobile banking (eSewa/Khalti) within 5 business days.
• Shipping charges are non-refundable unless the error was ours.

If you'd prefer an exchange (different size or colour, subject to availability), we'll ship the replacement once the original item is received and inspected. One exchange per order is allowed.

For all return and refund queries: info@madeinnepalstores.com or WhatsApp +977 984-582-7739.